Last Updated: 9th July, 2026
1. General Overview
At T2GA, we strive to provide immediate and seamless access to digital subscriptions and gift cards. Due to the digital nature of our products, all sales are considered final once the product key, gift card code, or subscription access has been delivered and viewed, except under the specific circumstances outlined below.
2. Digital Subscriptions Including Accounts
- Cancellations: You may cancel your recurring subscription at any time to prevent future billing. Cancellations take effect at the end of your current billing cycle. You will retain access to the service until that cycle concludes.
- Refund Eligibility: We do not offer prorated refunds for partially used subscription periods. Refunds are only granted if the subscription access details provided are inherently invalid upon delivery, and you notify us within [e.g., 24 hours] of purchase.
- Seller-Initiated Refunds: We reserve the right to cancel an order and proactively initiate a full refund at our discretion if we are unable to fulfill the order in 48 Hours, or if an investigation reveals potential security or fraud risks associated with the transaction.
3. Gift Cards
- All digital gift card sales are strictly final and non-refundable.
- We cannot issue refunds or replacements for gift cards that have been successfully delivered, redeemed, or misplaced by the buyer after delivery.
4. Replacement Policy (Invalid or Revoked Access)
We guarantee that our digital products will be valid and operational at the time of delivery. You are eligible for a replacement under the following conditions:
- Invalid Delivery: If a subscription credential or digital code fails to work upon initial delivery, you must contact our support team within 24 Hours with proof of the error.
- Unexpected Revocation: If your subscription access is unexpectedly removed or revoked before your purchased term expires due to an error on our platform’s end, we will investigate the discrepancy. If verified, we will issue a replacement for the remaining duration of your term.
- Exclusions: Replacements will not be provided if subscription access is lost due to the buyer violating the third-party service’s Terms of Service (e.g., account sharing, TOS abuse).
5. Dispute Resolution
If you experience an issue with a product, we ask that you contact our support team to investigate the matter before opening a formal dispute with your payment provider. If a buyer wrongfully initiates a chargeback or payment dispute after successfully receiving and consuming the digital goods, we will immediately revoke access to the associated subscription and suspend the user from future purchases.
6. How to Request Support
To request an investigation for a replacement or refund, please contact us at support@t2ga.com with the following details:
A clear description of the issue (including screenshots of any error messages or proof of revoked access)
Your Order ID
The date of purchase